For more than a century, Mouawad has carved a name of renown in the world of jewelry and timepieces based on its artistic excellence, outstanding expertise, trusted relationships and deep passion for crafting the extraordinary.

Over the decades, royalty, high society, celebrities and esteemed clients have continued to be enchanted by Mouawad’s unique offering, thus earning the company its elite status and powering its growth across continents. Now, more than a hundred years since it began, this family business is today led by fourth generation Co-Guardians and brothers Fred, Alain, and Pascal Mouawad, joined by fifth generation Co-Guardians Jimmy and Anastasia Mouawad, who each perpetuate a heritage of excellence and bring a lifetime of passion to their respective roles.

Many accolades pay testament to this family’s extraordinary passion for gemmology over time. The Mouawad diamond collection, one of the finest in the world, contains some of the largest and rarest diamonds known to man, including legendary, historic gems, many of which carry Mouawad as part of their designated name. The family’s never-ceasing commitment to excellence and vast contribution to the industry are immortalized in the Lifetime Achievement Award from the Gemological Institute of America (GIA) bestowed upon third-generation Robert Mouawad and the naming of the GIA campus in his honor.

Today, as a Diamond Trading Company (DTC) Sightholder, Mouawad’s pursuit of the finest gems in existence is facilitated with direct and unique access to conflict-free rough diamonds and gemstones, sourced and purchased in countries that are full participants in the Kimberley Process Certification Scheme. In the hands of Mouawad artisans these outstanding gems are handcrafted, using meticulous expertise, to become unique, artistic statements, whether as stunning haute joaillerie, magnificent bespoke masterpieces, objects of art or breathtaking timepieces.

The company’s commitment to ‘crafting the extraordinary’ has been rewarded with an unprecedented five Guinness World Records, the most recent of which being for the Mouawad Flower of Eternity Jewellery Coffer — the most valuable jewelry box in the world (US $3.5M).

Sales Associate - London Boutique

London, United Kingdom

Full Time

Sales

Experienced

Looking for outstanding Sales Specialists / Associates to produce desirable sales results in our new flagship boutique in London and ensure that the sales attain their monthly objectives by mastering the sales process and displaying the house of Mouawad's royal customer service behavior.

Tasks and Duties:

Welcome clients and prospects, by applying a client development mindset to all situations, elevating the way client may experience the brand.
Capitalise on every opportunity to engage with customers and be able to skilfully apply client discovery techniques, nurturing sincere and long-lasting relationships.
Manage the entire sale ceremony in a seamless way, ensuring high level of service, surprising and enchanting clients.
Actively contribute to the achievement of the boutique sales and service KPIs.
Perform thorough and consistent CRM activities, ensuring the recording of clients details and follow ups.
Develop a strong awareness of the brand and the collections, with a specialised knowledge of gems and high jewellery to generate and maximise sales, and contribute to the boutique commercial expansion.
Meet monthly sales targets as communicated by showroom manager.
Perform After Sale Service, taking charge of the repairs by communicating lead time, assuring high level of service and customer satisfaction.
Be a dedicated ambassador of the House of Mouawad, developing deep knowledge of the brand and be able to transmit the rich and unique heritage of the House.
Upsell and cross-sell at any opportunity and promote other Mouawad branches.
Be a committed team player, supporting and assisting team members during the selling ceremony.
Respond to any management project when assigned (attending events and exhibitions).
Gather luxury market and competitors information, displaying a business mindset and curiosity, sharing relevant information with team and management.
Apply methodically all boutique operational procedures when merchandising and de-merchandising, respecting opening & closure guidelines, and security measures.
Uphold the high standards of boutique presentation: Checking the showcases, displays as per VM guidelines, monitor cleanliness and tidiness of the showroom at all times, and assure the inventory count and control upon every beginning of the shift and at the end of the day.
Prepare end of the day sales reports, recording all key information to share with management.
Maintain the safe room, back office, storage room and showroom neatly organised according to the 5s methodology.
Always portray immaculate grooming and reflect the Mouawad work etiquette

Needed Skills and Competencies:

High Jewellery sales experience is a must
Customer service skills
Interpersonal communication skills
People-oriented
Positive and proactive attitude
Be able to network and negotiate professionally
Team player

Apply for this position

Required*

Apply with Indeed

First Name*

Last Name*

Email Address*

Phone*

Address

Resume*

We've received your resume. Click here to update it.

Attach resume or Paste resume

Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

Cover Letter

Who referred you to this position? Enter their first and last name here.

What's your citizenship / employment eligibility?

What's your highest level of education completed?

LinkedIn Profile URL:

What languages do you speak fluently?

Desired salary

Earliest start date?

Can you work weekends?

Can you work evenings?

In 150 characters or fewer, tell us what makes you unique. Try to be creative and say something that will catch our eye!

150

References: Please enter names and contact information:

Human Check*

Submit Application