For more than a century, Mouawad has carved a name of renown in the world of jewelry and timepieces based on its artistic excellence, outstanding expertise, trusted relationships and deep passion for crafting the extraordinary.

Over the decades, royalty, high society, celebrities and esteemed clients have continued to be enchanted by Mouawad’s unique offering, thus earning the company its elite status and powering its growth across continents. Now, more than a hundred years since it began, this family business is today led by fourth generation Co-Guardians and brothers Fred, Alain, and Pascal Mouawad, joined by fifth generation Co-Guardians Jimmy and Anastasia Mouawad, who each perpetuate a heritage of excellence and bring a lifetime of passion to their respective roles.

Many accolades pay testament to this family’s extraordinary passion for gemmology over time. The Mouawad diamond collection, one of the finest in the world, contains some of the largest and rarest diamonds known to man, including legendary, historic gems, many of which carry Mouawad as part of their designated name. The family’s never-ceasing commitment to excellence and vast contribution to the industry are immortalized in the Lifetime Achievement Award from the Gemological Institute of America (GIA) bestowed upon third-generation Robert Mouawad and the naming of the GIA campus in his honor.

Today, as a Diamond Trading Company (DTC) Sightholder, Mouawad’s pursuit of the finest gems in existence is facilitated with direct and unique access to conflict-free rough diamonds and gemstones, sourced and purchased in countries that are full participants in the Kimberley Process Certification Scheme. In the hands of Mouawad artisans these outstanding gems are handcrafted, using meticulous expertise, to become unique, artistic statements, whether as stunning haute joaillerie, magnificent bespoke masterpieces, objects of art or breathtaking timepieces.

The company’s commitment to ‘crafting the extraordinary’ has been rewarded with an unprecedented five Guinness World Records, the most recent of which being for the Mouawad Flower of Eternity Jewellery Coffer — the most valuable jewelry box in the world (US $3.5M).

Retail Sales Associate (THAILAND)

Bangkok, Thailand

Full Time

Mid Level

Our new boutique in Bangkok is seeking a highly motivated Thai Sales Associate/Consultant to deliver exceptional sales performance.
The ideal candidate will expertly navigate the sales process and provide an outstanding level of customer service that consistently exceeds expectations, achieving monthly sales objectives while upholding the prestigious brand image.

Key Duties and Responsibilities

Boutique Opening and Security:
Ensure a smooth boutique opening by responsibly managing keys, alarm codes, and the Point of Sale (POS) system.
Boutique Preparation:
- Ready the boutique for customer arrival by meticulously checking showcases and displays.
- Monitor and maintain showroom cleanliness and tidiness.
- Confirm inventory counts and control at the start of every shift.
Communication Management:
- Regularly check and promptly respond to emails regarding inquiries or requirements.
Customer Reception:
- Greet and welcome customers following the brand’s esteemed retail guidelines.
- Provide attentive, personalized service with superior product knowledge.
Personal Presentation:
- Maintain an immaculate appearance and grooming standards that align with our luxury brand identity.
Product Presentation and Pricing:
- Showcase our exquisite jewellery collection in accordance with brand standards.
- Verify pricing details before sharing with customers, ensuring accuracy and confidence during sales interactions.
- Conduct price negotiations with professionalism, adhering to the established Discount Policy.
Sales Maximization:
- Proactively identify opportunities to upsell and cross-sell products.
- Actively promote additional offerings and services from other boutique branches.
Operational Support:
- Assist the showroom manager and/or shift supervisor with cash deposit, money exchange, bank deposits, and coordination of jewellery repairs, including visits to Gold Souks.
- Maintain showroom displays and secure areas in line with the 5S methodology (Sort, Set in order, Shine, Standardize, Sustain).
Event Participation:
- Represent the boutique at assigned management projects such as events and exhibitions.
End-of-Day Duties:
- Remove jewellery from showcases and responsibly secure and close the boutique.
Customer Relationship Management:
- Foster and maintain strong, long-term relationships with discerning clientele.
- Capture valuable market and customer insights by engaging in meaningful conversations and recording interests.
Sales Reporting:
- Record sales and order details and communicate these to the boutique manager via phone or email.
Team Collaboration:
- Support team members throughout the sale process.
- Participate in team meetings to share best practices and insights.
After-Sales Support:
- Manage and coordinate jewellery repair requests from customers.

Required Skills and Competencies

Thai Language Proficiency: Fluent in Thai to ensure seamless communication with the local clientele.
Customer Service Excellence: Demonstrated ability to deliver premium, tailored customer service.
Interpersonal Communication: Superior skills in building rapport and effectively conveying information.
Client-Centric Approach: A strong commitment to putting customer needs at the forefront.
Positive Attitude: A consistently upbeat, can-do mindset.
Networking and Negotiation: Skilled in establishing valuable connections and negotiating deals.
Team Collaboration: A committed team player who thrives in a supportive and dynamic environment.

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