For more than a century, Mouawad has carved a name of renown in the world of jewelry and timepieces based on its artistic excellence, outstanding expertise, trusted relationships and deep passion for crafting the extraordinary.

Over the decades, royalty, high society, celebrities and esteemed clients have continued to be enchanted by Mouawad’s unique offering, thus earning the company its elite status and powering its growth across continents. Now, more than a hundred years since it began, this family business is today led by fourth generation Co-Guardians and brothers Fred, Alain, and Pascal Mouawad, joined by fifth generation Co-Guardians Jimmy and Anastasia Mouawad, who each perpetuate a heritage of excellence and bring a lifetime of passion to their respective roles.

Many accolades pay testament to this family’s extraordinary passion for gemmology over time. The Mouawad diamond collection, one of the finest in the world, contains some of the largest and rarest diamonds known to man, including legendary, historic gems, many of which carry Mouawad as part of their designated name. The family’s never-ceasing commitment to excellence and vast contribution to the industry are immortalized in the Lifetime Achievement Award from the Gemological Institute of America (GIA) bestowed upon third-generation Robert Mouawad and the naming of the GIA campus in his honor.

Today, as a Diamond Trading Company (DTC) Sightholder, Mouawad’s pursuit of the finest gems in existence is facilitated with direct and unique access to conflict-free rough diamonds and gemstones, sourced and purchased in countries that are full participants in the Kimberley Process Certification Scheme. In the hands of Mouawad artisans these outstanding gems are handcrafted, using meticulous expertise, to become unique, artistic statements, whether as stunning haute joaillerie, magnificent bespoke masterpieces, objects of art or breathtaking timepieces.

The company’s commitment to ‘crafting the extraordinary’ has been rewarded with an unprecedented five Guinness World Records, the most recent of which being for the Mouawad Flower of Eternity Jewellery Coffer — the most valuable jewelry box in the world (US $3.5M).

Sales Associate ( Arabic Speaker)

Dubai, UAE, Dubai, United Arab Emirates

Full Time

Retail

Experienced

The Arabic-speaking sales associate/consultant will produce desirable sales results and ensure that the sales attain its monthly objectives by mastering the sales process and displaying a professional customer service behavior that exceeds customer expectations.

Duties and Responsibilities:

Responsible for the smooth opening/closing of the boutique
Prepare the boutique for welcoming customers: checking the showcases, and displays, monitor cleanliness and tidiness of the showroom at all times, and ensuring the inventory count and control at every beginning of the shift
Greeting and welcoming customers according to Mouawad retail guidelines
Attending the customers and providing excellent customer service and product knowledge
Portraying an immaculate grooming and appearance look
Presenting Jewellery using Mouawad standards and making sales in an enchanting experience.
Always being well aware of the price before communicating it to customers, by first checking the label
Upselling and cross-selling at any upcoming opportunity and promote other Mouawad branches
Following the boutique manager's instruction /Shift Supervisor, related to cash deposit, money exchange, bank deposits, Gold Souks visits for jewellery repairs, etc.
Maintaining the safe room and showroom displays according to the 5s methodology
Responding to any management project when assigned (attending events and exhibitions)
Maintaining and developing great relationships with customers
Gathering market and customer information by engaging with customers and recording interests
Recording sales and orders information, present it to showroom manager by phone or mail
Supporting team members during the sale process
Attending team meetings and sharing best practices with colleagues
Receiving and handling repairs from customers

Needed Skills and Competencies:

3-5 years of experience in Jewelry and Diamond industry/ High-end jewelry background is recommended.
Outstanding and luxurious Customer service skills
Interpersonal communication skills
Arabic Speaker ( must)

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