For more than a century, Mouawad has carved a name of renown in the world of jewelry and timepieces based on its artistic excellence, outstanding expertise, trusted relationships and deep passion for crafting the extraordinary.

Over the decades, royalty, high society, celebrities and esteemed clients have continued to be enchanted by Mouawad’s unique offering, thus earning the company its elite status and powering its growth across continents. Now, more than a hundred years since it began, this family business is today led by fourth generation Co-Guardians and brothers Fred, Alain, and Pascal Mouawad, joined by fifth generation Co-Guardians Jimmy and Anastasia Mouawad, who each perpetuate a heritage of excellence and bring a lifetime of passion to their respective roles.

Many accolades pay testament to this family’s extraordinary passion for gemmology over time. The Mouawad diamond collection, one of the finest in the world, contains some of the largest and rarest diamonds known to man, including legendary, historic gems, many of which carry Mouawad as part of their designated name. The family’s never-ceasing commitment to excellence and vast contribution to the industry are immortalized in the Lifetime Achievement Award from the Gemological Institute of America (GIA) bestowed upon third-generation Robert Mouawad and the naming of the GIA campus in his honor.

Today, as a Diamond Trading Company (DTC) Sightholder, Mouawad’s pursuit of the finest gems in existence is facilitated with direct and unique access to conflict-free rough diamonds and gemstones, sourced and purchased in countries that are full participants in the Kimberley Process Certification Scheme. In the hands of Mouawad artisans these outstanding gems are handcrafted, using meticulous expertise, to become unique, artistic statements, whether as stunning haute joaillerie, magnificent bespoke masterpieces, objects of art or breathtaking timepieces.

The company’s commitment to ‘crafting the extraordinary’ has been rewarded with an unprecedented five Guinness World Records, the most recent of which being for the Mouawad Flower of Eternity Jewellery Coffer — the most valuable jewelry box in the world (US $3.5M).

Boutique Director (DUBAI)

Dubai, UAE, United Arab Emirates

Full Time

Sales and Business Development

Senior Manager/Supervisor

Job Summary

The Boutique Director is entrusted with the comprehensive oversight of our boutique’s operations, ensuring every facet—from sales and marketing to staff leadership and inventory management—exudes an air of sophistication and excellence. This role is pivotal in curating an unparalleled customer experience, safeguarding the quality of our exclusive product range, and driving robust sales growth. Through strategic acumen, industry insight, and inspirational leadership, the Boutique Director will enhance profitability and elevate our prestigious brand reputation.

Key Responsibilities

Strategic Leadership & Sales Achievement:
Guide boutique operations to exceed the sales objectives as mentioned within the Company’s Strategic Plan, ensuring continuous adaptation to dynamic market trends.
Market Trend Analysis:
Regularly update senior management on emerging sales trends and market shifts, thereby enabling proactive adjustments to business strategies.
Customer & Business Development:
Proactively identify and secure new clientele and business opportunities, devising and implementing strategic action plans to expand the boutique’s reach within the UAE.
Salesforce™ CRM Utilization:
Champion the consistent and effective use of the Salesforce™ CRM system across the sales team, emphasizing its benefits for streamlined operations and enhanced customer engagement.
Retail Excellence:
Convey actionable feedback on retail challenges and requirements to management, ensuring that boutique teams adhere rigorously to the Company’s grooming standards, work etiquette, and meticulous product displays, as outlined by the 5S methodology.
Transaction Management:
Oversee the full sales ceremony—from closing deals to managing post-sale processes—in strict alignment with Mouawad’s distinguished service standards and JEM Book.
Customer Insights & Market Intelligence:
Cultivate a deep understanding of customer preferences by gathering comprehensive market and consumer insights, ensuring these inform the boutique’s strategic decisions.
Marketing Collaboration:
Collaborate seamlessly with the Marketing department on bespoke promotional initiatives, such as activations, entertainment events, and exhibitions. Provide detailed customer feedback to shape compelling advertising strategies.
Sales Forecasting & Target Setting:
Develop, implement, and monitor boutique sales objectives, including precise sales targets and detailed forecasts, ensuring alignment with overall business goals.
Talent Management & Succession Planning:
Partner with Human Resources to identify and nurture high-performing individuals, rewarding excellence and planning for career progression within the team.
Event Representation:
Represent the boutique at key events and exhibitions, enhancing brand visibility and reinforcing the exclusive image of our luxury offerings.
Profitability & Margin Control:
Oversee the monitoring and management of margins and discount schemes, ensuring the boutique’s sustained profitability.
Team Leadership & Development:
Inspire and cultivate a high-caliber sales team through continuous mentoring, comprehensive training programs, and regular team meetings, fostering Mouawad's culture of excellence.
Performance Analysis:
Utilize detailed sales analytics to assess business growth opportunities, ensuring continuous monitoring and improvement of sales performance.
High-Net-Worth Client Engagement:
Spearhead targeted outdoor sales initiatives designed to engage high-net-worth individuals and lovers of high-end jewelry.
Client Relationship Management:
Forge and nurture enduring relationships with Mouawad’s esteemed clientele, ensuring consistent and personalized communication.
Sales Process Execution:
Manage all aspects of the sales ceremony at an individual level, guiding the team in the effective execution of every step of the process and setting clear quarterly objectives.
Market & Competitor Analysis:
Conduct comprehensive market surveys, including competitor analysis, and share actionable insights with the management team.
Inventory Oversight:
Ensure optimal stock levels are maintained while efficiently managing stock depletion and reconciliation of daily sales reports.
Compliance & Documentation:
Oversee the maintenance and updating of all legal documents pertinent to the boutique’s operations, ensuring strict adherence to regulatory requirements.
Merchandising & Order Management:
Collaborate with the merchandising team to ensure timely order processing and fulfillment.

Qualifications

Extensive Industry Experience:
A minimum of 12 years’ experience within the luxury jewelry sector, with a proven track record in retail sales, luxury goods, gemology, or jewelry design.
Exemplary Leadership & Management Skills:
Demonstrable expertise in managing high-performing teams and navigating the sophisticated landscape of luxury retail.
Sales & Marketing Mastery:
A robust understanding of luxury sales dynamics and marketing strategies, reinforced by a clear grasp of customer needs and market trends.
Product Expertise:
In-depth knowledge of jewelry materials, gemstone qualities, craftsmanship, and prevailing industry trends is essential.
Client-Centric Approach:
Outstanding customer service prowess, marked by the ability to build and nurture long-term relationships with discerning clientele.
Business Acumen:
Strong competencies in budgeting, inventory management, and profit optimization are required to ensure the boutique’s success.
Networking Proficiency:
Exceptional skills in forging and maintaining strategic relationships with suppliers, designers, and key industry stakeholders.

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