Sales Associate ( Only for chinese)

Hong Kong, Hong Kong, China
Full Time
Mid Level
The chinese sales associate/consultant will produce desirable sales results and ensure that the sales attain its monthly objectives by mastering the sales process and displaying professional customer service behavior that exceeds customer expectations.
Duties and Responsibilities:
  1. Responsible for the smooth opening of the boutique, by being accountable for handling the keys, the alarm code, and POS
  2. Prepare the boutique for welcoming customers: checking the showcases, displays, monitor cleanliness and tidiness of the showroom at all times, and assure the inventory count and control upon every beginning of the shift
  3. Checking and answering the outlook mails for any requirement
  4. Greeting and welcoming customers according to Mouawad retail guidelines 
  5. Attending the customers and provide excellent customer service and product knowledge
  6. Portraying an immaculate grooming and appearance look
  7. Presenting Jewellery using Mouawad standards 
  8. Always being well aware of price before communicating it to customers, by first checking the label
  9. Handling and conduct professionally the price negotiation of the customer, following Mouawad Discount Policy
  10. Upselling and cross-selling at any upcoming opportunity and promote other Mouawad branches
  11. Following the showroom manager instruction /Shift Supervisor, related to cash deposit, money exchange, bank deposit, Gold Souks visits for jewellery repairs, etc.
  12. Maintaining the safe room and showroom displays according to the 5s methodology
  13. Responding to any management project when assigned (attending events and exhibitions)
  14. At the end of the day, remove Jewellery from the showcase and close the boutique.
  15. Maintaining and developing great relationships with customers
  16. Gathering market and customer information by engaging with customers and recording interests
  17. Recording sales and orders information, present it to showroom manager by phone or mail
  18. Supporting team members during the sale process
  19. Attending team meetings and sharing best practices with colleagues
  20. Receiving and handling repairs from customers

Needed Skills and Competencies:
  • Chinese Speaker
  • Customer service skills
  • Interpersonal communication skills
  • People oriented
  • Positive attitude
  • Be able to network and negotiate
  • Team player

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