For more than a century, Mouawad has carved a name of renown in the world of jewelry and timepieces based on its artistic excellence, outstanding expertise, trusted relationships and deep passion for crafting the extraordinary.

Over the decades, royalty, high society, celebrities and esteemed clients have continued to be enchanted by Mouawad’s unique offering, thus earning the company its elite status and powering its growth across continents. Now, more than a hundred years since it began, this family business is today led by fourth generation Co-Guardians and brothers Fred, Alain, and Pascal Mouawad, joined by fifth generation Co-Guardians Jimmy and Anastasia Mouawad, who each perpetuate a heritage of excellence and bring a lifetime of passion to their respective roles.

Many accolades pay testament to this family’s extraordinary passion for gemmology over time. The Mouawad diamond collection, one of the finest in the world, contains some of the largest and rarest diamonds known to man, including legendary, historic gems, many of which carry Mouawad as part of their designated name. The family’s never-ceasing commitment to excellence and vast contribution to the industry are immortalized in the Lifetime Achievement Award from the Gemological Institute of America (GIA) bestowed upon third-generation Robert Mouawad and the naming of the GIA campus in his honor.

Today, as a Diamond Trading Company (DTC) Sightholder, Mouawad’s pursuit of the finest gems in existence is facilitated with direct and unique access to conflict-free rough diamonds and gemstones, sourced and purchased in countries that are full participants in the Kimberley Process Certification Scheme. In the hands of Mouawad artisans these outstanding gems are handcrafted, using meticulous expertise, to become unique, artistic statements, whether as stunning haute joaillerie, magnificent bespoke masterpieces, objects of art or breathtaking timepieces.

The company’s commitment to ‘crafting the extraordinary’ has been rewarded with an unprecedented five Guinness World Records, the most recent of which being for the Mouawad Flower of Eternity Jewellery Coffer — the most valuable jewelry box in the world (US $3.5M).

Sales Consultant ( chinese speakers only )

Dubai, UAE, United Arab Emirates

Full Time

Sales

Mid Level

The chinese sales associate/consultant will produce desirable sales results and ensures that the sales attain its monthly objectives by mastering the sales process and displaying a professional customer service behavior that exceeds customer expectations.

Duties and Responsibilities:

Responsible for the smooth opening of the boutique, by being accountable for handling the keys, the alarm code, and POS
Prepare the boutique for welcoming customers: checking the showcases, displays, monitor cleanliness and tidiness of the showroom at all times, and assure the inventory count and control upon every beginning of the shift
Checking and answering the outlook mails for any requirement
Greeting and welcoming customers according to Mouawad retail guidelines
Attending the customers and provide excellent customer service and product knowledge
Portraying an immaculate grooming and appearance look
Presenting Jewellery using Mouawad standards
Always being well aware of price before communicating it to customers, by first checking the label
Handling and conduct professionally the price negotiation of the customer, following Mouawad Discount Policy
Upselling and cross-selling at any upcoming opportunity and promote other Mouawad branches
Following the showroom manager instruction /Shift Supervisor, related to cash deposit, money exchange, bank deposit, Gold Souks visits for jewellery repairs, etc.
Maintaining the safe room and showroom displays according to the 5s methodology
Responding to any management project when assigned (attending events and exhibitions)
At the end of the day, remove Jewellery from the showcase and close the boutique.
Maintaining and developing great relationships with customers
Gathering market and customer information by engaging with customers and recording interests
Recording sales and orders information, present it to showroom manager by phone or mail
Supporting team members during the sale process
Attending team meetings and sharing best practices with colleagues
Receiving and handling repairs from customers

Needed Skills and Competencies:

Chinese Speaker
Customer service skills
Interpersonal communication skills
People oriented
Positive attitude
Be able to network and negotiate
Team player

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